Setting the Right Free Shipping Threshold
The optimal free shipping threshold is 15โ20% above your current AOV. This triggers ~30% of customers to add more items to qualify, increasing AOV. The revenue lift from AOV increase typically exceeds the shipping cost on orders that were already above threshold.
Test it: run an A/B test with your current policy vs. free shipping above [AOV ร 1.18]. Measure revenue per session, not just conversion rate. The winning policy maximises revenue per session, not AOV alone.