Measuring the Value of Learning & Development
Training ROI is notoriously difficult to measure because productivity gains are hard to isolate. Best approach: measure a control group (untrained) vs. trained group on specific metrics — tickets resolved, code shipped, sales conversion — over 90 days post-training.
The indirect benefit that's often overlooked: employees who receive meaningful development opportunities stay longer. A 10% reduction in turnover on a team of 20 at $80K average salary × 1.0× replacement cost = $160K saved annually.